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The return of the footwear is initiated by sending a request email to info@coolzshoes.com along with the following details:
Note:
Above required details are mandatory for return. Without these details your request cannot be processed.
We would request our patrons to avoid sending us any used footwear for return as it will be considered as invalid, and the customer will have to bear the to and for courier cost.
No, we do not provide exchange. If you wish to get another pair, you can order the product from our website and raise a return request for the product you have received.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
